Return and Refund Policy

At Lavorenne, we aim to make returns, refunds, exchanges, order cancellations more clear. If a purchase does not meet your needs, please follow the guidelines below.

  • Return Period: Items can be returned within 30 days of delivery.
  • Restocking Fees: None applied.
  • Refund Timing: Refunds are processed within 7 days after approval.
  • Exchanges: Accepted under specified conditions.
  • Reference: All returns follow our Terms of Service.

Order Cancellations
To cancel an order, contact us promptly at support@lavorenne.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the return steps and requirements mentioned below.

Return Requirements
Items can be returned within 30 days of delivery. Returns outside this period cannot be accepted. Returned items must meet the following conditions:

  • The item must be unused and unwashed
  • Remain in its original packaging
  • All tags must be attached

Returning an Item

  1. Contact support@lavorenne.com with your order number and reason for the return.
  2. Wait for approval before sending the item back.
  3. Follow the provided instructions for packaging and the return address.
  4. Ensure the item is packaged securely to prevent damage during shipping.

Refunds

  • You will receive an email confirmation once the return is received and approved.
  • Refunds are issued to the original payment method within 7 days after approval.
  • Payment providers or banks can require extra time before releasing funds.

Additional Notes
Customers are responsible for return shipping on items that are not damaged, defective, or incorrect. Ensure items are packaged securely to avoid damage during transit.

Exchanging an Item
To request an exchange, contact our support team with your order details within 30 days of delivery. The process includes:

  1. Submit Your Request: Email support@lavorenne.com with your order number and the item to be exchanged.
  2. Requirements:
    -The item must be unused and unwashed
    -Remain in its original packaging
    -All tags must be attached
  3. Next Steps: After review, you will receive instructions for returning the original item.
    • If you request an exchange and the replacement item is available, it will be shipped once the returned item has been received and approved.
      If the replacement item is unavailable, a refund will be issued instead.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us right away at support@lavorenne.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and its packaging

After review, we will arrange either a replacement sent at no extra cost, OR a full refund to your original payment method.